Shipping Policy – Red Apple Agro

We aim to provide a seamless and reliable shipping experience for our customers. This Shipping Policy outlines important information regarding shipping methods, charges, delivery times, and other related details. By placing an order with us, you agree to comply with the terms and conditions stated herein.

Shipping Locations: We offer shipping services within Bangladesh. However, certain remote or restricted areas may be excluded from our delivery coverage. If you are unsure whether your location is eligible for delivery, please contact our customer support team for assistance before placing an order.
Shipping Methods: We utilize various shipping methods to ensure efficient and timely delivery of your orders. Our shipping partners may include reputable courier services and logistics companies.
Shipping Charges: Shipping charges are calculated based on several factors, including the weight and dimensions of the products, the shipping destination, and any additional services requested. The minimum shipping charge for orders delivered within Dhaka is 100 Taka. The exact shipping fees will be displayed during the checkout process, and they are subject to change without prior notice.
Delivery Times: We make every effort to process and ship orders as quickly as possible. However, delivery times may vary depending on factors such as product availability, shipping destination, and courier service efficiency. Estimated delivery times are provided for guidance purposes only and are not guaranteed. Delays may occur due to unforeseen circumstances beyond our control, such as adverse weather conditions or logistical issues.
Order Tracking: Once your order has been shipped, we will provide you with tracking information, if available. This will allow you to monitor the progress of your shipment and estimate its expected delivery date. Please note that tracking information may take some time to become available after your order has been shipped.
Delivery Attempts and Re-Delivery: Our shipping partners will attempt to deliver your package to the provided shipping address. If no one is available to receive the package during the first delivery attempt, the courier may make additional attempts or leave a notification for you to arrange a suitable delivery time. It is your responsibility to ensure someone is available to receive the package. Additional charges may apply for re-delivery attempts.
Damaged or Lost Packages: We take utmost care in packaging and shipping your orders to minimize the risk of damage or loss during transit. In the rare event that you receive a damaged package, please contact our customer support team immediately. We will assist you in filing a claim with the shipping carrier and provide a suitable resolution. It is important to document any visible damage to the package before opening it.
Shipping Restrictions: Certain products may be subject to shipping restrictions or regulations imposed by local authorities. It is your responsibility to be aware of and comply with any applicable restrictions or regulations. Red Apple Agro reserves the right to cancel or refuse the shipment of any restricted products as required by law.
Change of Shipping Address: If you need to change the shipping address for your order after it has been placed, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but changes may not be possible if the order has already been shipped or is in the process of being shipped.

If you have any questions or concerns regarding our Shipping Policy, please contact us at the provided address, phone number, or email address. We are here to assist you and ensure your satisfaction with our shipping services.